Customer Service: Return Instructions
Free Return Instructions
At shop.timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. If you desire to return your shop.timberland.com merchandise, it is free and easy to do. We provide a pre-paid shipping label for FREE returns. Or, if you need an exchange, we'll send it to you FREE of ground shipping charges. Please contact our 24-hour customer service team at 888-802-9947.
Return at a Timberland® store: You can return or exchange your shop.timberland.com purchase at any Timberland® specialty store or factory outlet wihin 60 days. After 60 days, returns will only be accepted for defective merchandise. Simply present the packing slip, together with the original credit card used to make your purchase, for a refund. If an alternative form of payment was used (Online Gift Certificate, Gift Card, PayPal, etc.), then a merchandise credit will be issued, which can be used at any Timberland® specialty store or factory outlet.
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Return by Mail: To ship your purchase back to us using the return form provided on your packing slip, please take the following steps:
- Fill it out. Detach the bottom half of the packing slip (that came with your order) and fill out your return information on the front. Include the quantity and a reason code for each item you are returning.
- Box it up. Using a durable shipping box, package up your return merchandise with original packaging, if possible, and include the return form. Seal securely.
- Ship it. Ship your return by completing the following:
- Write your return address in the space provided in the upper-left corner of the label, after the word "FROM"
- Affix the Merchandise Return Label securely to your package.
- Take the package to your nearest post office for delivery. No postage is necessary if the package is mailed from within the United States
- If you don't have a pre-printed return label, please contact customer service by email or at 888-802-9947.
- Please note and keep the return tracking number until your account is credited.
Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. (Please note that refunds can only be posted to the credit card used to make the purchase, not to a different credit card. If your purchase was made with a Timberland® Gift Card or Online Gift Certificate, the original Gift Card or Certificate will be credited to reflect the return.)
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland® is not responsible for returns lost in transit to us.
If you have any questions about returning products purchased at a Timberland® specialty or outlet store, please contact our store Customer Service team by e-mail or at 1-800-445-5545 (Monday - Thursday 8:00 a.m. - 5:30 p.m. EST and Friday 8:00 a.m. - 5:00 p.m. EST).
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