Customer Service: Product Warranty
We take pride in everything we make. That's why only quality workmanship and premium materials go into everything we make. All Timberland® products are covered under our warranty against material and manufacturing defects (this is not a guarantee against wear and tear). If your Timberland® product is defective, we'll make things right. We recommend that you first try returning it to the store where you bought it. If you are not able to do this and you bought it in the United States, please contact our Customer Service team:
We will be happy to replace the item if a member of our quality inspection team finds it defective. If it is not found to be defective, we will return it to you as soon as possible.
For Online Purchases:
For online purchase questions, you may contact us via 1-888-802-9947 or email us via our online Contact Us form. Please select the "Online Customer Service" option in the form.
For Store Purchases:
For store purchase questions, you may contact us via 1-800-445-5545 or email us via our online Contact Us form. Please select the "Retail Services & Warranty" option in the form.