Customer Service: Free Return Policy
Free Return Policy
At Timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. If you desire to return your shop.timberland.com merchandise, it is free and easy to do. We provide a pre-paid shipping label for FREE returns.
Final Clearance items are not eligible for returns and/or exchanges.
Timberland does not accept international returns. If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
Pre-printed return labels will be enclosed with all orders. If you need a return label, please contact customer service by email or at 888-802-9947.
Please note and keep the return tracking number until your account is credited.
At this time, we are unable to accept returns for customized product. Custom footwear orders are nonrefundable, other than because of manufacturing or materials defect (this does not cover normal wear and tear). For additional information, please contact our 24-hour Customer Service team at 888-802-9947.
Return Exceptions: Gift cards, online gift certificates and Final Clearance items are considered final sale and are not eligible for return.
Shipping Damage: If you receive an item that was damaged during shipment, contact our 24-hour Customer Service team within 10 days of delivery at 888-802-9947. Please have your order number, item number and tracking number from your original confirmation e-mail. Timberland.com will make every reasonable effort to reorder the item or credit your purchase in a timely manner.
Warranty: If there's a defect in your merchandise, ship it back to us and we'll make things right. All Timberland® products are covered under our warranty against material and manufacturing defects, even after 60 days from your purchase shipment date. If Timberland® determines that a product has a material or manufacturing defect, we'll replace it.
Customer Service: We want to make sure you're happy with your shopping experience. Our 24-hour Customer Service team can help resolve any problems you may have experienced with your purchase. They can also assist you with reordering an item, and you'll receive FREE GROUND SHIPPING on that reorder. Please contact them at 888-802-9947.