Customer Service: Online Gift Certificate FAQ's

Online Gift Certificate FAQ's

Online Gift Certificate General Info

Timberland Online Gift Certificates are redeemable only at timberland.com, and cannot be used at any Timberland® specialty or factory store in the United States.

Timberland.com Online Gift Certificates can be ordered in any amount starting at $5.00. They are sent via e-mail to any individual with a valid e-mail address. Since we currently only ship within the United States, the recipient should also have a valid United States shipping address. The recipient of an Online Gift Certificate will receive an e-mail with a Gift Certificate Code redeemable only at timberland.com. The code is activated within 24 hours after receiving the e-mail.

Other details:

  • You cannot purchase an Online Gift Certificate with another Online Gift Certificate.
  • If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay for the remainder of the purchase with a valid credit card.
  • If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your timberland.com account for your next purchase using the same Gift Certificate code.
  • If you have any additional questions, please contact our Customer Service team.
  • Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash (except where required by applicable state law).
  • We cannot replace lost or stolen Online Gift Certificates.
  • We do not charge sales tax when you buy an Online Gift Certificate because it is charged when the gift certificate is used. Sales tax may be added to all orders shipped to addresses in the states indicated here.
  • If you have any additional questions, please contact our Customer Service team.

Redeeming Online Gift Certificates

Redeeming an Online Gift Certificate is easy. Follow these simple steps:

  • Shop timberland.com and select items you wish to purchase.
  • When you're ready to checkout, click "Shopping Bag."
  • Proceed through the checkout.
  • Enter your Gift Certificate Code (codes are case sensitive) on the Payment page or the Review Your Order page and click "Apply." Please note that codes are activated within 24 hours after you receive them.
  • If you have more than one Online Gift Certificate, simply enter each code and click "Apply" after each one.

Please note: Timberland Online Gift Certificates cannot be redeemed in Timberland or factory stores.

Buying Online Gift Certificates

Online Gift Certificates can only be purchased online at timberland.com. To make your purchase, simply:

  • Go to our Gift Certificates page.
  • Under Online Gift Certificates, click "Add To Cart."
  • Fill out the form and click "Add to Cart." Be sure to fill in all required fields.

After you purchase an Online Gift Certificate:

  • We'll send the recipient an e-mail with all of the information they need to use the gift certificate at timberland.com. Please note that codes are activated within 24 hours after recipient receives the e-mail.

A confirmation e-mail will be sent to you.

Online Gift Certificate Balance

Checking the balance of your Online Gift Certificate is easy. You can check the balance remaining on your Online Gift Certificate by calling 1-888-802-9947.

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